Mean Tweets: Engaging with Students amid Service Complaints

Wednesday, October 26 | 1:30PM–2:30PM | Exhibit Hall B/C, Level One
Session Type: Poster Session
Delivery Format: Poster Session
It started with a few mean social media posts, which signaled a growing issue for our wireless service. Monitoring student perceptions and appropriately engaging with students is a key to solving service delivery issues. This session will cover how to react to negative perceptions in order to get a positive outcome for students.


Outcomes: Explore social media challenges for identifying potential service delivery issues *Understand how to get resourceful feedback from students *Learn key communications strategies

Presenters

  • Kerri Testement

    Senior Public Relations Coordinator, University of Georgia

Resources & Downloads

  • Mean Tweets Engaging with Students Amid Service Complaints

    3 MB, pdf - Updated on 9/7/2024