Promoting a Culture of Transparency and Accountability through IT Service Ownership

Wednesday, October 26 | 1:30PM–2:30PM | Exhibit Hall B/C, Level One
Session Type: Poster Session
Delivery Format: Poster Session
Turning an IT organization into a truly service-focused team requires a cultural change on every level. Come learn about how three universities used service ownership to make this transition happen in a clear and transparent way.


Outcomes: Learn how to implement cultural changes required for creating a truly service organization *Identify the appropriate owner for IT services *Understand the impact on campus of service-focused IT

Presenters

  • Carol Gonzales

    Associate VP, Info. Sec & Compliance, CISO, California State Polytechnic University, Pomona

  • Helen Norris

    Vice President & Chief Information Officer, Chapman University

  • Jason Rosenfeld

    Director, Cask

  • Borre Ulrichsen

    CIO, Gonzaga University

Resources & Downloads

  • Promoting a Culture of Transparency and Accountability through IT Service Ownership_poster

    180 KB, pdf - Updated on 9/7/2024