John Lutz
Vice Chancellor of IT,
Vanderbilt University
Building a Customer-Focused Organization
Thursday, October 27, 2016 | 1:30PM–2:20PM | Meeting Room 209A/B, Level Two
Session Type:
Breakout Session
Delivery Format:
Discussion Session
Vanderbilt University's John Lutz, vice chancellor for information technology, encourages IT executives to instill a higher level of customer service mentality throughout their teams. He proposes specific techniques for improving client communications and connections. Lutz delivers each point with a touch of humor and with a strong awareness of typical communications tendencies of IT staff members. His discussion offers IT leaders a foundation from which to build their own experiences of engaging with people, process and purpose.
Outcomes: Understand and serve customers' agendas * Serve as representatives of their organizations * Consistently leave customers with something of value