Building Bridges between Institutional Goals and IT: A Model for Successful Engagement

Wednesday, October 26, 2016 | 1:30PM–2:30PM | Exhibit Hall B/C, Level One
Session Type: Poster Session
Delivery Format: Poster Session
Lack of trust. Disconnected. Silo mentality. If any of these three characteristics describe the relationship between you IT department and your clients, the engagement model used by Miami University may help you bridge the gap by making enterprise architecture, service management processes, and IT governance come alive and produce visible value.


Outcomes: Select and apply a technique that will improve your relationship building with partners *Understand the content and frequency of IT information that provides value and visibility to partners *Identify the process outputs that are leveraged by business relationship management to build trust

Presenters

  • Bob Black

    Director, IT Process and Planning, Miami University