Designing and Optimizing Client Service Models: Centralized, Federated, and Points in Between

What is the optimal desktop and client service model for higher ed institutions? Four institutions will describe their journey through the strategy, design, and ongoing tuning of service and staff consolidation for desktop and client services structures within their organization. Best practices, nuanced design approaches, and frameworks for planning will be shared through discussion and storytelling.

Outcomes: Compare and contrast a range of service models details currently in place at peer institutions *Examine your current, planned, or aspirational service model within a given visual framework *begin conversations within their own institutions about effective design and structure of service models