Designing and Optimizing Client Service Models: Centralized, Federated, and Points in Between

Wednesday, October 26, 2016 | 10:30AM–11:20AM | Meeting Room 204C, Level Two
Session Type: Breakout Session
Delivery Format: Multi-Campus Perspective Panel, Talk Show
What is the optimal desktop and client service model for higher ed institutions? Four institutions will describe their journey through the strategy, design, and ongoing tuning of service and staff consolidation for desktop and client services structures within their organization. Best practices, nuanced design approaches, and frameworks for planning will be shared through discussion and storytelling.


Outcomes: Compare and contrast a range of service models details currently in place at peer institutions *Examine your current, planned, or aspirational service model within a given visual framework *begin conversations within their own institutions about effective design and structure of service models

Presenters

  • Matt Ivaliotes

    Manager, Systems and Support - Weinberg College of Arts and Sciences, Northwestern University

  • Erin Morgan

  • Andrew Roderick

    Assistant Vice President, Academic Technology, San Francisco State University

  • Bryan Swan