Developing New Ways of Seeing and Engaging Partners with Experience-Based Design

Thursday, October 27 | 12:30PM–1:30PM | Exhibit Hall B/C, Level One
Session Type: Poster Session
Delivery Format: Poster Session
Designing solutions without the end user in mind results in disaster, yet we have to get into the minds of end users, or at least understand their mental models, beliefs, and emotions about a domain. This session will provide a hands-on introduction to using experience-design methods to better understand the mind-sets of end users.


Outcomes: Learn how to lead an experience design session with end users to better understand their mental models and needs *Learn how to adapt or build a toolkit for conducting interactive experience design sessions with end users *Understand when and how to employ experience design methods in higher ed IT

Presenters

  • Erik Hofer

    Associate Vice President, Academic Services and Deputy CIO, University of Washington

  • Bob Jones

    Executive Director, Emerging Technology and Support Services, University of Michigan-Ann Arbor

  • Aimee Lahann

    Senior Business Systems Analyst, University of Michigan-Ann Arbor

  • Reid Paxton

    Director of End User Services, University of Michigan-Ann Arbor