How Villanova University Information Technologies Streamlines the User-Support Experience

Join the experts from EasyVista and Villanova to get a firsthand look at how we created an enhanced service offering that provides an innovative walk-up solution integrated with the university card system. It features excellent customer service, streamlines the problem management process, and increases visibility to the help desk's support services.

Outcomes: Streamline your own support services using ITSM and other available tools *Use metrics to look for opportunities to further refine and improve support services *Measure outcomes based on student (and everyone else's) use of IT