IT's Easy: Creating an Engaging IT Organization

Wednesday, October 26, 2016 | 2:30PM–3:20PM | Meeting Room 304C/D, Level Three
Session Type: Breakout Session
Delivery Format: Interactive Presentation
When we're stuck in an under resourced and overworked state, how can we step back, break the cycle of reactive support, and become an engaged and engaging IT community on campus? Brown University has seen the positive results of focusing on internal and external engagement, from support clinics to funny YouTube videos. Come and learn how to make IT easy!


Outcomes: Adopt a new mindset about support, services, and communication * Identify opportunities for your employees to engage with the university * Learn how storytelling can help you reach your university community

Presenters

  • Gillian Bell

    Senior Project Manager, Brown University

  • Stephanie Obodda

    Assistant Director, IT User Experience Strategy, Brown University