Making IT Service Costing Count and Endure

Discover how IT service costing can help support decisions: what services to offer, when to introduce or eliminate services, how to price services, and whether to consider alternate sourcing strategies. We will outline how to operationalize service costing in order to institutionalize and sustain it for the long term.

Outcomes: Understand the reasons and objectives for undertaking the service costing journey *Identify the key components required to successfully implement service costing and pricing *Understand what it takes to measure fully burdened service costs on an ongoing basis