The Evolving IT Service Organization

Higher education is going through a period of major change, putting institutions under intense pressure to rapidly transform their processes, culture, and technology from a silo- to service-based model. In this engaging session, the speaker will look at the critical success factors to make this aspiration a reality.

Outcomes: Understand how to define services in an IT context * Learn about unique organizational structures required to support service management * Understand how the 3 architectures of process, technology, and service interoperate and are interdependent