Troy DuMoulin
VP Research & Development,
Pink Elephant
The Evolving IT Service Organization
Thursday, October 27, 2016 | 4:30PM–5:20PM | Ballroom E, Level Three
Session Type:
Featured Session
Delivery Format:
Featured Session
Higher education is going through a period of major change, putting institutions under intense pressure to rapidly transform their processes, culture, and technology from a silo- to service-based model. In this engaging session, the speaker will look at the critical success factors to make this aspiration a reality.
Outcomes: Understand how to define services in an IT context * Learn about unique organizational structures required to support service management * Understand how the 3 architectures of process, technology, and service interoperate and are interdependent