Blending Human and Tech Solutions to Support Student Success

Tuesday, October 15, 2019 | 5:00PM–5:45PM CT | Board 900, Poster Area, Halls F1, F2, Level 3
Session Type: Poster Session
Delivery Format: Poster Session
When the provost tasks your team with a high-profile project, how do you satisfy all of your stakeholders? Explore how user research and testing were used to design services, build a website, and adopt technological tools to create Academic Commons, the George Washington University's one-stop learning assistance center.

Outcomes: Learn about methods used by GW Libraries and Academic Innovation to conduct user research and testing * Learn how user feedback informed service design, including in-person delivery, website creation, furniture purchases, and marketing strategies * Learn how technological tools were evaluated and chosen

Presenters

  • Robin Delaloye

    Associate Dean of Communications and Student Success, The George Washington University

  • Jared Johnson

    AVP, Academic Technology & Customer Experience, The George Washington University

  • Matt Mihalik

    Director, Scholarly Technology, The George Washington University