When the provost tasks your team with a high-profile project, how do you satisfy all of your stakeholders? Explore how user research and testing were used to design services, build a website, and adopt technological tools to create Academic Commons, the George Washington University's one-stop learning assistance center.
Outcomes: Learn about methods used by GW Libraries and Academic Innovation to conduct user research and testing * Learn how user feedback informed service design, including in-person delivery, website creation, furniture purchases, and marketing strategies * Learn how technological tools were evaluated and chosen
Presenters
Robin Delaloye
Associate Dean of Communications and Student Success, The George Washington University
Jared Johnson
AVP, Academic Technology & Customer Experience, The George Washington University
Matt Mihalik
Director, Scholarly Technology, The George Washington University