Boost Innovation and Performance with the Service Review Framework

Are you challenged to improve performance and reduce costs? This session will focus on an innovative and readily applicable framework to assess the need, value, effectiveness, and efficiency of your services, while also suggesting potential improvements. Get hands-on experience with tools you can use to improve and transform your services.

Outcomes: Explore the factors that impact the success of your service * Learn how to analyze customer experience and service value * Outline how to set the direction for your service and quickly identify opportunities for improvement