Building a Cloud-Support Model: Redefining Roles and Responsibilities

Whether or not your campus has a defined cloud strategy, it is very likely that you've already implemented many cloud software applications. This session will review how to redefine roles and responsibilities of technical staff in a nonthreatening manner, focusing on new and old roles/gaps resulting from cloud software implementations.

Outcomes: Learn about one institution's journey to better support cloud software * Understand the cultural shifts an institution (not just IT) must make to successfully manage cloud software * Review a small bit of research on the topic of cloud software support models