Building AI-Aided Culture with an Enterprise Intelligent Bot

NYIT, in partnership with Microsoft and BlueGranite, has built an enterprise intelligent bot named NYIT Ask Bear, which provides a unified starting place for searching diverse knowledge bases of frequently asked questions. Initially imagined for unlimited business areas, the ease and flexibility of maintaining the bot’s knowledge bases has attracted attention across the enterprise. A flexible architecture allows business stakeholders to help manage the bot, becoming active partners with IT keeping FAQs and business work flows up to date. The bot is a “one-stop shopping” for answers about the school, not only for current students but prospects, faculty, staff, alumni, and the general public. It is one part of an aggressive AI strategy at the university to extend and improve student outreach and boost enrollment. In this session we’ll discuss various aspects of NYIT’s journey using AI-powered bots. We’ll talk about the technology involved, the problems they solve, and how it improves the university’s relationship with diverse user populations.

Outcomes: Understand real-time experiences of bot features, comparison, development, implementation, best practices, and lesson learned while experiencing a live bot * Learn about IT strategy, culture change, and campus impact from NYIT * Learn about methodology and technology from Microsoft * Learn about bot architecture and the DevOps life cycle from BlueGranite