Chris Anderson
Application Support Engineer,
York College of Pennsylvania
Centralized vs. Decentralized Support: Try a Different Approach
Wednesday, October 16, 2019 | 1:15PM–2:15PM CT | Board 701, Poster Area, Halls F1, F2, Level 3
Session Type:
Poster Session
Delivery Format:
Poster Session
Unrealized cost savings can be hidden within dated support structures, which hinders efficient workflows. Your IT department should consider modeling its support to fit your unique institutional needs. Learn what works for York College and see models from other universities to spark ideas to realign your structure and take advantage of efficiencies.
Outcomes: Understand how hybrid structures can benefit institutions by increasing efficiencies and utilizing staff as subject matter experts aligned with academic departments * Learn how other institutions have designed their support structures and the pros and cons of each model * Recognize opportunities to create positive shifts in your institution's support structure
Outcomes: Understand how hybrid structures can benefit institutions by increasing efficiencies and utilizing staff as subject matter experts aligned with academic departments * Learn how other institutions have designed their support structures and the pros and cons of each model * Recognize opportunities to create positive shifts in your institution's support structure
