Custom Support Solutions at Scale

Tuesday, October 15 | 1:15PM–2:15PM CT | Board 808, Poster Area, Halls F1, F2, Level 3
Session Type: Poster Session
Delivery Format: Poster Session
In this session, we'll describe an effective approach to developing a shared service model capable of enhancing customer experience and optimizing resource utilization. We'll also address how you can customize a centralized service model to offer services tailored for students, faculty, and staff within a college.

Outcomes: Learn about shared service models, the pros and cons of each model, and what works best under which circumstances * Understand ways to work across organizational boundaries to build capacity, support community, and optimize resource utilization * Share methods deployed to build excitement and engagement among stakeholders * Discuss success factors and performance indicators for integration


  • Dush Fernando

    Director, Technology Support Services, IT Services & Support, Northwestern University
  • Mike Satut

    CIO, Weinberg College, Northwestern University

Resources & Downloads

  • Custom Solutions at Scale Poster

    Updated on 11/26/2019