Customer-Centric Infrastructure

Tuesday, October 15 | 10:45AM–11:30AM CT | W194b, Level 1
Session Type: Breakout Session
Delivery Format: Interactive Presentation
Transformative change is coming to technology organizations, and it isn't DevOps or cloud computing. Technical organizations are being reimagined through the eyes of their customers using a "customer first, customer last” mindset. Learn how leaders of two organizations are transforming their organizations' cultures and services to create customer-centric infrastructure.

Outcomes: Be challenged to rethink your own organizational priorities * See how other universities are changing their organizational culture * Hear practical ideas on how to shift organizational culture


  • Sarah Christen

    Director of IT Infrastructure, Cornell University
  • Bill Wrobleski

    Retired - Associate Vice President, Infrastructure, The Pennsylvania State University

Resources & Downloads

  • CustomerCentric Infrastructure WrobleskiChristian

    Updated on 11/26/2019