Engagement and Trust - Tools for Positive Change
Monday, January 01, 0001 | 12:00AM–12:00AM CT
Session Type:
Breakout Session
Change a major infrastructure tool–say the IT Service Management tool–AND keep everyone excited, engaged, and happy about it? Great change management makes the process engaging, ensures all voices are heard, actively manages momentum, and distributes authority and responsibility for wide impact. The result is trust and cohesion moving projects forward.
Outcomes: Participants will 1) learn change management techniques for maintaining engagement and momentum. 2) learn techniques for facilitating sessions that capture needs, build trust to support change. 3) learn about the pros and cons of a phased versus all-at-once rollout and why we chose the harder option.
Outcomes: Participants will 1) learn change management techniques for maintaining engagement and momentum. 2) learn techniques for facilitating sessions that capture needs, build trust to support change. 3) learn about the pros and cons of a phased versus all-at-once rollout and why we chose the harder option.