Enhancing Support with AI: Building a Canvas Chatbot

Wednesday, October 16, 2019 | 1:15PM–2:15PM CT | Board 105, Poster Area, Halls F1, F2, Level 3
Session Type: Poster Session
Delivery Format: Poster Session
Learn how we created a support chatbot to answer Northwestern users' most frequently asked LMS (Canvas) questions, perform targeted searches for help documentation when the bot doesn't know the answer, escalate concerns to a human support agent as needed, and more, all while providing a first point of contact during off-hours.

Outcomes: Gain a basic understanding of what a chatbot can do for your support team * Understand the work required to create a chatbot at your institution * Identify common pitfalls in developing a chatbot

Presenters

  • Jonathan Diehl

    Manager, IT Service Desk, Northwestern University

  • Patricia Goldweic

    Lead Software Developer, Northwestern University

  • Erin Green

    Learning Technologist Lead, Northwestern University

Resources & Downloads

  • Enhancing Support with AI Building a Canvas Chatbot_Poster

    Updated on 11/26/2019