Enhancing Support with AI: Building a Canvas Chatbot

Learn how we created a support chatbot to answer Northwestern users' most frequently asked LMS (Canvas) questions, perform targeted searches for help documentation when the bot doesn't know the answer, escalate concerns to a human support agent as needed, and more, all while providing a first point of contact during off-hours.

Outcomes: Gain a basic understanding of what a chatbot can do for your support team * Understand the work required to create a chatbot at your institution * Identify common pitfalls in developing a chatbot