Higher Ed Automation Use Cases Bridging People, Process, and Technology

Tuesday, October 15, 2019 | 4:15PM–5:00PM CT | W192c, Level 1
Session Type: Industry Led
Delivery Format: Industry and Campus-Led Session
Join us in looking at ITSM automation and how it can provide students, faculty, and administrators with faster, more efficient service by eliminating manual processes and their time-consuming, costly burdens on your organization. We will discuss three different automation use cases and their benefits across the organization.

Outcomes: Learn what Automation can do * Learn why Automation is essential in ITSM evolution * See automation examples and how they can benefit your organization

Presenters

  • Jeff Battaglino

    Sr. Technical Marketing Engineer, Cherwell Software

  • Taj Wolff

    Director IT Service Management and Operations, Vanderbilt University