It is very easy to jump into solutions before fully understanding a problem. At UBC, we applied a different approach for process improvement using data as our guide. Through a series of workshops with multiple departmental stakeholders, we developed a harmonized incident management process for privacy, cybersecurity, and information technology.
Outcomes: Learn how to use data to support process improvement and quickly build consensus with a large group * Understand that the data doesn't have to be perfect * Learn to use visual guides help the data tell a story
Presenters
Meghna Kanakagiri
Client Services Manager, The University of British Columbia
Shirley Tanoto
Senior Client Services Manager, The University of British Columbia