Let the Data Guide You to a Harmonized Process

Wednesday, October 16, 2019 | 4:00PM–4:45PM CT | Board 404, Poster Area, Halls F1, F2, Level 3
Session Type: Poster Session
Delivery Format: Poster Session
It is very easy to jump into solutions before fully understanding a problem. At UBC, we applied a different approach for process improvement using data as our guide. Through a series of workshops with multiple departmental stakeholders, we developed a harmonized incident management process for privacy, cybersecurity, and information technology.

Outcomes: Learn how to use data to support process improvement and quickly build consensus with a large group * Understand that the data doesn't have to be perfect * Learn to use visual guides help the data tell a story

Presenters

  • Meghna Kanakagiri

    Sr Manager Program Delivery, The University of British Columbia

  • Shirley Tanoto

    Engagement Services Associate Director, The University of British Columbia