Leverage Your Service Desk to Drive University-Wide Service Improvements

Tuesday, October 15 | 1:15PM–2:15PM CT | Board 813, Poster Area, Halls F1, F2, Level 3
Session Type: Poster Session
Delivery Format: Poster Session
As IT is interwoven into every university business process, your service desk support model must evolve. Your ITSM database has valuable data and potential to drive change. Partnering with support teams inside and outside IT and adopting best-practice service management technology/standards improves customer service university-wide.

Outcomes: Learn how IT tools can help promote better customer service in non-IT administrative areas * Gain the ability to gather meaningful data and metrics to assist with business decisions * Transform the customer service experience for the modern, global university


  • Dawn Anderson

    Sr. Director, Temple University
  • Steven Killion

    Temple University
  • Jim Papacostas

    Assistant Vice President - IT Client Services, Temple University
  • Emilie Van Trieste

    Temple University
  • Paul Zagarella

    Director, Temple University