New Systems Training Reticence: Using Situated Learning and an Apprenticeship Model

Implementation of new ERPs in higher education affects day-to-day business processes. Employees can experience "use error" and display reticence in training as a result of job uncertainty. Allowing users to experience the implementation process at different planning stages might empower employees and help promote effective change management.

Outcomes: Understand how major system changes can affect end-users’ roles and day-to-day activities --Develop tools to engage end-users in implementation planning to positively impact successful system implementation --Learn to use an apprenticeship model that may empower employees and help manage organizational change