Our Journey to Services Nirvana
Tuesday, October 15, 2019 | 3:15PM–4:00PM CT
Session Type:
Breakout Session
Delivery Format:
Interactive Presentation
Trying to align IT service management to the business needs of the university can be extremely challenging, yet it is one of the most necessary functions to be performed. Join us to explore Penn's approach to navigating processes and information to increase the overall value for the organization.
Outcomes: Gain an appreciation for an overall ITSM strategy and evolutionary plan that provides continuous value to the ITO and university* Understand convergence of ITSMO, portfolio management, and IT governance and strategy* Connect with Penn experts and share your journey to enable future collaboration
Outcomes: Gain an appreciation for an overall ITSM strategy and evolutionary plan that provides continuous value to the ITO and university* Understand convergence of ITSMO, portfolio management, and IT governance and strategy* Connect with Penn experts and share your journey to enable future collaboration