Reimagining IT Communication: Moving Beyond IT as a Commodity

Tuesday, October 15, 2019 | 1:15PM–2:15PM CT | Board 505, Poster Area, Halls F1, F2, Level 3
Session Type: Poster Session
Delivery Format: Poster Session
Members from the IT department at UTSA will describe the evolution of their annual IT Almanac into a Service Model Catalog. In this session, we will offer several perspectives on how we retooled our efforts, budget and team talent to focus more on a service model for our customers, utilizing a Business Relationship Management (BRM) model and how this change will move those almanacs to a stronger and customer centered resource with a Service Model Catalog. The Service Model Catalog transition sample and Almanac editions from 2012 to 2018 will be available as models for review.

Outcomes: Identify the value of solid communication change management in an IT department * Understanding the perspectives and needs of students, faculty, and staff when planning deliverables in the University environment * Examine multiple examples of successful communications service model documents as you work to create your own

Presenters

  • Jessica Abel

    Director of DCX, University of Texas at San Antonio

  • Vanessa Hammler Kenon

    Associate Vice President Technology Compliance and Community Engagement, University of Texas at San Antonio

  • Kendra Ketchum

    Vice President for Information Management, University of Texas at San Antonio

  • Trevor Nash

    Training and Marketing Manager, University of Texas at San Antonio