Scaling Discipline Support in an IT Organization for Academic Success

Specialized IT needs are critical for ensuring curriculum is current. As IT organizations have scaled through standardization and automation, a gap in service has been left downstream in departments and among faculty. Higher education IT cannot call itself a business partner if they cannot address this gap.

Outcomes: Gain perspectives for broader and deeper academic IT needs and impacts on student success and workforce preparation * Evaluate methods for scaling central IT support for specialized academic needs as applied to service design or practice * Compare and contrast other methods with your institution's service and organizational model