Gillian Bell
Senior Project Manager,
Brown University
TechFinder: Delivering Just-in-Time Classroom Support
Wednesday, October 16, 2019 | 4:00PM–4:45PM CT | Board 209, Poster Area, Halls F1, F2, Level 3
Session Type:
Poster Session
Delivery Format:
Poster Session
Brown's media services staff developed a system with responsive design and location tracking, streamlining the process for in-person customer support. TechFinder reduces wait time and monitors problem status and resolution. "Missions" are assigned to professional and student staff based on location and availability. As our campus grows, so do support models!
Outcomes: Consider how responsive design and location tracking can improve problem resolution Learn about the challenges and benefits of implementing a new support model Understand the value of changing the model of professional and student staff management
Outcomes: Consider how responsive design and location tracking can improve problem resolution Learn about the challenges and benefits of implementing a new support model Understand the value of changing the model of professional and student staff management
