To ITSM and Beyond!

Tuesday, October 15, 2019 | 1:15PM–2:15PM CT | Board 816, Poster Area, Halls F1, F2, Level 3
Session Type: Poster Session
Delivery Format: Poster Session
During this poster session, we will present a summary of our journey from a simple ticketing system to a fully fledged IT service management platform, and our introduction to enterprise service management (ESM). We'll identify the methods we used, our approach to building partnerships across campus, and the development process.

Outcomes: Discover our approach to building an ITSM platform capable of maturing into an ESM tool * Learn about our engagement strategy with our campus community * Explore our product roadmap as we dive into future ESM opportunities

Presenters

  • Brandon Sierra

    Information Technology Consultant, California State University, San Bernardino

  • Mark Takahashi

    Analyst/Programmer, California State University, San Bernardino