Srinidhi Parshi
Instructional Assistant,
University of Houston
Understanding and Interpreting the Needs of the Centralized/Decentralized Help Desk
Tuesday, October 15, 2019 | 1:15PM–2:15PM CT | Board 817, Poster Area, Halls F1, F2, Level 3
Session Type:
Poster Session
Delivery Format:
Poster Session
Our aim is to demonstrate an IT help desk system for the entire University of Houston system that's easy to use, cost-effective, scalable, adaptable, and integrable with SharePoint and Microsoft Office 365 for the centralized/decentralized IT model of the university system.
Outcomes: Identify the unique support needs of a centralized/decentralized IT structure * Understand the complications that a decentralized model places on IT support in a major university and how this can be addressed to the benefit of the customers * Identify the financial benefits of implementing an economically viable software
Outcomes: Identify the unique support needs of a centralized/decentralized IT structure * Understand the complications that a decentralized model places on IT support in a major university and how this can be addressed to the benefit of the customers * Identify the financial benefits of implementing an economically viable software