Our aim is to demonstrate an IT help desk system for the entire University of Houston system that's easy to use, cost-effective, scalable, adaptable, and integrable with SharePoint and Microsoft Office 365 for the centralized/decentralized IT model of the university system.
Outcomes: Identify the unique support needs of a centralized/decentralized IT structure * Understand the complications that a decentralized model places on IT support in a major university and how this can be addressed to the benefit of the customers * Identify the financial benefits of implementing an economically viable software