Kirtan Gandhi
Higher Education Senior Manager,
Accenture
Using Student Information Deployments to Drive Student Experience
Thursday, October 17, 2019 | 9:30AM–10:15AM CT | W184a, Level 1
Session Type:
Industry Led
Delivery Format:
Industry and Campus-Led Session
As part of Laureate's International Universities’global SIS rollout, new functionality has improved enrollment and collections activities, which has increased student satisfaction and improved operational metrics. Technology and a recognition of the student impact of design decisions on enrollment and registration have improved retention, recruiting, and overall brand impression.
Outcomes: Understand the impact of digital channels (Portal, Mobile Apps, Chatbot) on student experience and operational efficiency * Understand how self-service processes help improve retention and revenue * Understand the rigor and collaboration required of corporate industry leaders and specialized vendors to deliver achieved results
Outcomes: Understand the impact of digital channels (Portal, Mobile Apps, Chatbot) on student experience and operational efficiency * Understand how self-service processes help improve retention and revenue * Understand the rigor and collaboration required of corporate industry leaders and specialized vendors to deliver achieved results
