We Apologize for the Inconvenience: The Essentials of Outage Communications

Wednesday, October 16, 2019 | 1:15PM–2:15PM CT | Board 603, Poster Area, Halls F1, F2, Level 3
Session Type: Poster Session
Delivery Format: Poster Session
Outages happen—it's how we troubleshoot and communicate during the worst moments of them that often heavily influence the reputation of our IT organizations among faculty, staff, and students. Hear how we've revamped our outage communications at UNC-Chapel Hill and discuss best practices with others.

Outcomes: Hear how UNC-Chapel Hill handles outages (both cloud and on premises) * Share experiences on your campus for providing strong outage communications * Return home with ideas for how to improve your outage communications

Presenters

  • Kate Hash

    Assistant Vice Chancellor for Customer Experience, University of North Carolina at Chapel Hill