What ERP? Seamlessly Transitioning Students to a SIS with UX

Like many other institutions, we were not happy with the user experience (UX) our ERP system provided. What did we do about it? We built our own! The University of Florida set out to build a custom, self-service portal for its constituents in order to deliver valuable experiences based on their current needs and to develop a platform that provides the flexibility and freedom to deliver on the needs in the future. This session will take you through our process and some of the lessons we learned along the way. We’ll start by explaining our decision to build versus buy a UX platform then take you through our journey and how we got where we are today. We’ll show ten of the key lessons learned with the hope that they can help other institutions considering the same endeavor. Lastly, we will show our current roadmap and our plans for the next version of our UX platform. As part of the presentation, we will present the methods we have used to solicit feedback from our users and how we have applied these to improve the UX. We will also describe some of the challenges we faced while working on an agile project in a waterfall environment. This session is intended to showcase our successes as well as our failures and what we have learned from both.

Outcomes: Learn why we chose to build our own self-service UX platform * Get an overview of the lessons we learned as we went through the process of designing and building this platform * Learn about the technical design we used and how we were able to achieve real-time integration with our ERP system