Balancing Art and Science in IT Service Delivery

Wednesday, October 16 | 10:45AM–11:30AM CT | W194b, Level 1
Session Type: Breakout Session
Delivery Format: Interactive Presentation
In university IT departments, a battle rages for the soul of service delivery. A desire for corporate efficiency and metric-based assessment of effectiveness often clashes with the desire for a more responsive, creative approach that aligns with academic culture and practices. How can university IT departments reconcile these competing demands?

Outcomes: Increase your understanding of how competing demands for corporate efficiency and academic creativity and responsiveness are influencing IT departments * Share ideas about potential organizational approaches to balance these competing demands * Consider the opportunities for staff development and progression presented by the different models


  • Matt Carmichael

    Director, Support Services and Engagement, Monash University
  • Martina Holubcova

    Asst. Director IT & Digital, Manchester Metropolitan University
  • Kurt Weideling

Resources & Downloads

  • Balancing Art and Science in IT Service Delivery

    Updated on 11/26/2019