Balancing Art and Science in IT Service Delivery

In university IT departments, a battle rages for the soul of service delivery. A desire for corporate efficiency and metric-based assessment of effectiveness often clashes with the desire for a more responsive, creative approach that aligns with academic culture and practices. How can university IT departments reconcile these competing demands?

Outcomes: Increase your understanding of how competing demands for corporate efficiency and academic creativity and responsiveness are influencing IT departments * Share ideas about potential organizational approaches to balance these competing demands * Consider the opportunities for staff development and progression presented by the different models