Matt Carmichael
Director, Support Services and Engagement,
Monash University
Balancing Art and Science in IT Service Delivery
Wednesday, October 16, 2019 | 10:45AM–11:30AM CT | W194b, Level 1
Session Type:
Breakout Session
Delivery Format:
Interactive Presentation
In university IT departments, a battle rages for the soul of service delivery. A desire for corporate efficiency and metric-based assessment of effectiveness often clashes with the desire for a more responsive, creative approach that aligns with academic culture and practices. How can university IT departments reconcile these competing demands?
Outcomes: Increase your understanding of how competing demands for corporate efficiency and academic creativity and responsiveness are influencing IT departments * Share ideas about potential organizational approaches to balance these competing demands * Consider the opportunities for staff development and progression presented by the different models
Outcomes: Increase your understanding of how competing demands for corporate efficiency and academic creativity and responsiveness are influencing IT departments * Share ideas about potential organizational approaches to balance these competing demands * Consider the opportunities for staff development and progression presented by the different models
