Empowering the Campus Community to Own Tech Transformation: CRM Case Study

Thursday, October 17, 2019 | 9:30AM–10:15AM CT | W183bc, Level 1
Session Type: Breakout Session
Delivery Format: Interactive Presentation
Come learn how your institution can facilitate effective stakeholder engagement strategies to achieve enterprise-wide collaboration and prepare for the cultural, technical, and tactical implications of deploying CRM university-wide. Gonzaga's IT leadership will share insights from their journey of uniting departments across the student life cycle that you can apply to your own technology transformation.

Outcomes: Learn strategies for building enterprise-wide buy-in and support of IT initiatives * Review tactical examples of effective stakeholder engagement * Gain an understanding of the potential for IT to gauge change readiness and prepare for the cultural aspects of technology transformation

Presenters

  • Luke Cairney

    Director of Graduate Admissions, Gonzaga University

  • Alex Faklis

    Managing Director, Huron

  • Stephanie Schut

    Director IT PMO, Gonzaga University

  • Borre Ulrichsen

    CIO, Gonzaga University

Resources & Downloads

  • Empowering the Campus Community to Own Tech Transformation CRM Case Study

    Updated on 11/26/2019

  • Empowering the Campus Community to Own Tech Transformation CRM Case Study 1

    Updated on 11/26/2019