Navigating the Changing Landscape of Student Support in the Age of Amazon

Wednesday, October 16, 2019 | 3:15PM–4:00PM CT | W184a, Level 1
Session Type: Industry Led
Delivery Format: Industry and Campus-Led Session
We live in a world where we are used to getting what we want, when we want it. How does your campus keep up with this demand from students? There's an ever-widening gap between student expectations and the resources you have to support those expectations. Join us for a discussion of research-based trends, technology shifts, and best practices we've found in providing support to hundreds of institutions. We'll give practical examples you can employ to delight both students and campus leadership—ultimately leading to satisfied students and increased retention.

Outcomes: Discover trends and solutions for student self-help * Understand the importance of removing barriers to improve retention

Presenters

  • Bob Black

    Director, IT Process and Planning, Miami University

  • Ashley Crocker

    Executive Director, One Stop and Retention Strategy, Anthology

  • Daniel Woodcock

Resources & Downloads

  • Navigating the Changing Landscape

    Updated on 3/23/2025