What's the Problem? Drilling to Root Causes and Refining Requirements (separate registration is required)

Monday, October 14, 2019 | 12:30PM–4:00PM CT | W184a, Level 1
Session Type: Additional Fee Program
Delivery Format: Preconference Workshop
This session is like a HIIT workout: effective for any level, fast-paced, invigorating/fun and great residual effects! Learn & practice at least half a dozen LEAN Six Sigma based techniques to: 1) conduct root cause analysis that frame effective problem statements 2) structure requirements statements and 3) define customer needs.

Outcomes: Identify several root cause techniques and create objective problem statements * Learn how to create requirement statements as foundations for deliverables (templates provided) * Define end users' needs and expectations

Presenters

  • Steve Athanas

    Associate Vice Chancellor and Chief Information Officer, University of Massachusetts Lowell

  • Irene Mauch

    Business Improvement Facilitator, Mauch Group

Resources & Downloads

  • Whats the Problem

    Updated on 6/12/2026