Steve Athanas
Deputy CIO,
University of Massachusetts Lowell
What's the Problem? Drilling to Root Causes and Refining Requirements (separate registration is required)
Monday, October 14, 2019 | 12:30PM–4:00PM CT | W184a, Level 1
Session Type:
Additional Fee Program
Delivery Format:
Preconference Workshop
This session is like a HIIT workout: effective for any level, fast-paced, invigorating/fun and great residual effects! Learn & practice at least half a dozen LEAN Six Sigma based techniques to: 1) conduct root cause analysis that frame effective problem statements 2) structure requirements statements and 3) define customer needs.
Outcomes: Identify several root cause techniques and create objective problem statements * Learn how to create requirement statements as foundations for deliverables (templates provided) * Define end users' needs and expectations
Outcomes: Identify several root cause techniques and create objective problem statements * Learn how to create requirement statements as foundations for deliverables (templates provided) * Define end users' needs and expectations
