How can artificial intelligence be used to connect students to campus and community mental health resources? In September 2020, the University of Toronto launched “Navi,” an anonymous virtual assistant (chatbot) that directs students to mental health resources, services, and programs. This session explores the use of chatbots in a post-secondary education context and draws on the experience of Navi as a case study. Attendees will have the opportunity to test Navi, learn about the process of building and implementing the tool, and hear about findings as it relates to student mental health in the first 10 months since Navi’s launch.
