"Crisitunity": Learning from a Difficult Time to Make a Better Future

“Never let a good crisis go to waste.” —Winston Churchill. In the face of a global pandemic, higher education institutions showed their mettle and responded in ways that were truly heroic. Pivoting quickly, they adapted new technologies, stood up different business processes, and provided additional services—all while continuing to support their students and their missions. Some of these changes were long overdue. And while no one would say it was easy, institutions have uncovered opportunities within this crisis for effecting lasting change. So, where do we go from here? In many cases, institutions will carry forward these practices post-COVID to benefit students, particularly those who are at-risk. Many are also building on the current transformation momentum. Now more than ever, it is critical that we share these new best practices for the betterment of all learners.