Empathy by Design

Thursday, October 28 | 1:15PM–2:00PM ET
Viewing Location: Online
Session Type: Breakout Session
Delivery Format: Presentation/Panel Session

Being empathetic is essential for delivering a humanized course, but designing online courses to facilitate emotional intimacy is challenging, and online students often perceive their instructors as distant and uncaring. In this session, we will define empathy, review research on its instructional impact, and make the case that empathy is largely a matter of design, not personality. We will share a course from Minnesota State’s Network for Educational Development called Humanizing Your Online Course, featuring activities to help faculty design their courses with empathy as a goal.


  • Catherine Ford

    Program Director for Educational Development, Minnesota State Colleges and Universities
  • Ken Graetz

    Director, Teaching, Learning,& Tech Services, Winona State University