Giving Them What They Need, Not What They Say They Need: Lessons Learned From Two Portal/App Implementations

Do you have a single entrance into your digital campus community? Are you able to provide any device, anywhere, anytime access that not only provides links but nudges students to the right action at the right time? If you answered "no" or "we have a website," learn how two institutions continue to reimagine how they engage their communities, driving student success through a cohesive app and portal experience. In this conversational session, attendees will hear real-life stories of success and challenges in navigating and continuing to navigate institutional cultures to give students, faculty, staff, and alumni an experience needed to thrive in a world full of distractions. Henry Ford once said, "If I'd asked customers what they wanted, they would have told me a faster horse." Are you simply providing your users with a faster, prettier set of links, or are you changing the experience to ensure our communities thrive in this digital world?