Voice and Unified Communications Architecture and Design Best Practices

Thursday, October 28 | 9:15AM–10:00AM ET | 113C, 100 Level
Viewing Location: Philadelphia
Session Type: Breakout Session
Delivery Format: Community Group Meeting
It's no secret that sharing best practices is an excellent way to improve the performance and productivity of an organization. Sharing best practices can help fill knowledge gaps, improve efficiency, and encourage leadership. The EDUCAUSE Communications Infrastructure and Applications Community Group created a special working group to develop best practices around architecting and designing voice and unified communications systems. This presentation is based on collaborative efforts of telecommunications experts with decades of experience managing communications systems, migrating traditional PBX systems to modern UC platforms, and lessons learned from strategic initiatives to operational support while working remotely during the pandemic. Session includes discussions around best practices in telecommunication services, strategies for unified communications solutions, design considerations around life safety emergency services, compliance with telecommunications laws (such as Kari's Law and the Ray Baum Act), and ADA accessibility compliance. Session content will be geared toward CIO/CTO, directors, and managers making decisions on their institutions’ telecommunications strategy.


  • Arthur Brant

    Sr Director, Information Security & Infrastructure, Abilene Christian University
  • Jim Monek

    Director, Technology Infrastructure & Operations, Lehigh University