As students become taxed with digital processes and services from all angles, Cal State Innovate and Fresno State researched the role of technology and the associated pain points for students. Engaging executive leadership all the way down to students themselves, the research team led a campus-wide effort to understand the current state and develop plans for a future state with less digital friction. They will share their research methodology, a summary of findings, and their solutions to date to enhance the student digital experience at California State University, Fresno.
User Experience Designer, California State University, Office of the Chancellor
User Experience Designer, California State University, Fresno
Director for Innovation, California State University, Office of the Chancellor
Innovation Officer | Interim Director of Digital Transformation, California State University, Fresno
Resources & Downloads
The Cal State Chancellors Office and Fresno State partner in user research and app development t