Game-Changing ITSM: Crafting Your Winning Playbook for Change Management Success! (separate registration is required)

Monday, October 09, 2023 | 8:00AM–11:30AM CT | W179, Level 1
Session Type: Additional Fee Program
Delivery Format: Preconference Workshop
Join this interactive, hands-on workshop to learn the fundamental principles and best practices for effectively managing changing in your organization's IT environment. Whether you are looking to jump-start a new change management practice or re-vitalize an existing one, our experienced facilitators will guide you through the ITIL Change Enablement practice, using practical exercises and a tool kit you can take back after the conference. With the ever-evolving technology landscape, it's crucial to have a slid change management process to mitigate risks, minimize disruption, and align with business objectives. This workshop will equip participants with actionable strategies and tools to move from theory into practice.

Presenters

  • Brandy Gilles

    Manager, IT Support, Northern Arizona University

  • Celisa Manly

    Director, IT Service Management, Northern Arizona University