Generative Pre-Trained Transformer: A 2023 Odyssey in Technical Support

Thursday, October 12, 2023 | 9:45AM–10:30AM CT | W186, Level 1
Session Type: Breakout Session
Delivery Format: Presentation/Panel Session
See how Indiana University Enterprise Support tested ChatGPT-4 as a tool for providing IT technical consults! Discover how ChatGPT-4 can be used as a transformative tool for IT support, what current limitations of the service are, and how Indiana University is mitigating the potential for individual bias it its use.

Presenters

  • Ian Barclay

    IT Helpdesk Assistant Manager, Indiana University-Indianapolis

  • Jamey Brooks

    Director, Enterprise Support, Indiana University

  • Patrick Kelly

    User Support Specialist, Indiana University