How Does This Thing Work Again? Managing Change with Your CRM Project
(Open to All)
How Does This Thing Work Again? Managing Change with Your CRM Project
(Open to All)
Wednesday, October 11 | 1:00PM–1:45PM CT | W192c, Level 1
Session Type:
Meeting
Delivery Format:
Meeting
Any CRM implementation can turn your users' worlds upside down. We will discuss change management use cases and frameworks to make sure your implementation is successful!
Presenters
Rebecca Joffrey
Technology Innovation Officer, Cornell University
Carrie Shumaker
Vice Chancellor for IT and Chief Strategy Officer, University of Michigan-Dearborn