How Does This Thing Work Again? Managing Change with Your CRM Project  (Open to All)

Wednesday, October 11 | 1:00PM–1:45PM CT | W192c, Level 1
Session Type: Meeting
Delivery Format: Meeting
Any CRM implementation can turn your users' worlds upside down. We will discuss change management use cases and frameworks to make sure your implementation is successful!


  • Rebecca Joffrey

    Technology Innovation Officer, Cornell University
  • Carrie Shumaker

    Vice Chancellor for IT and Chief Strategy Officer, University of Michigan-Dearborn