It’s Not Us, It’s You! How to Break Up with Your Vendor and Move On

Tuesday, October 10, 2023 | 1:30PM–2:00PM CT | W187, Level 1
Session Type: Breakout Session
Delivery Format: Presentation/Panel Session
Many factors, including complex institutional decision-making processes, sunk cost fallacies, etc., cause organizations to hang on to vendors for too long. Join this panel to learn how four CIOs identify underperforming vendors, set clear expectations for expected improvements, and then terminate the relationship when those requirements are not met. Each of us will have real-life examples to share along with lessons learned.

Presenters

  • Helen Norris

    Retired CIO, EDUCAUSE Alumni

  • Abhijit Pandit

    VP and CIO, University of Oregon

  • Matt Riley

    Chief Information Officer, University of Illinois Chicago

  • Borre Ulrichsen

    CIO, Gonzaga University