Optimized Service Teams in a Distributed University System

Wednesday, October 11 | 3:00PM–3:45PM CT | Poster #506, Halls F1, F2, Level 3
Session Type: Poster Session
Delivery Format: Poster Session
Penn State University Leadership is pressing all units to do things better. Our services need to be affordable, scalable, and impactful. OST (optimized service teams) are one of the ways we will better support Penn State’s teaching, research, and service mission. We will share the experiences of the 19 Commonwealth Campuses with the OST process.


  • John Hoh

    Senior IT Director for the Commonwealth Campuses, The Pennsylvania State University
  • Crystal Ramsay

    Senior Director, The Pennsylvania State University