Log In, Chill Out: Cognitive Load Tricks for Identity and Access

Wednesday, September 30, 2026 | 9:30AM–10:30AM MT
Session Type: Poster Session
Delivery Format: Poster Session
This session shows how cognitive load shows up in identity and access management journeys such as sign-in, multifactor authentication, access requests, and account recovery; and how small design choices reduce confusion, errors, and support tickets. Attendees will leave with a practical checklist and examples they can apply immediately to simplify identity experiences.

Presenters

  • Tanasee Conner

    Assistant Director of Project Management, SUNY, The College at Brockport

  • Giselle Martinez

    Sr. Consultant, Moran Technology Consulting